Refund policy

Returns, Exchanges & Refunds Policy

At BLB Luxury Lace Wigs, we want you to feel completely confident when shopping with us. Every wig is carefully designed, inspected and packaged with the utmost care, and we are committed to providing a fair and transparent returns process.

This policy explains your rights and our procedures for returns, exchanges and refunds in accordance with UK consumer law.

Eligibility for Returns

We accept returns on eligible Ready-to-Ship and Custom Order wigs provided that all of the following conditions are met:

  • You notify us of your intention to return your order within 14 days of receiving your item.
  • Your return is received by us within 28 days of delivery.
  • The wig is returned in its original condition.
  • The lace has not been cut 
  • The wig has not been worn beyond trying it on indoors.
  • The wig has not been washed, coloured, styled, altered or damaged.
  • The hair is free from makeup, fake tan, perfume, smoke, hairspray, styling products or any other contamination.
  • All original packaging, labels, accessories and complimentary gifts are returned.

For international customers, we understand that return shipping can take longer. Please allow sufficient time for your return to arrive within the required return period.

Custom-Made & Bespoke Orders

Many BLB wigs are individually handcrafted to your chosen specifications.

In accordance with the Consumer Contracts Regulations 2013, personalised and bespoke products are generally exempt from the statutory right to cancel.

This includes, but is not limited to:

  • Bespoke Cap Sizing
  • Custom colour requests
  • Custom length or density requests
  • Any personalised design made specifically for you
  • Any wig requested with pre-cut lace

However, we always aim to be fair.

  • If you cancel your custom order before production has begun, you will receive a full refund.
  • If production has already commenced, we reserve the right to retain part or all of your payment to cover materials, labour and production costs already incurred.
  • If you wish to discuss returning a custom-made wig after delivery, please contact us within 14 days of receipt. Any acceptance of a return will be entirely at BLB's discretion and will be assessed on an individual basis.

Please note that custom-made wigs requested with pre-cut lace and wigs made using Bespoke Cap Sizing are final sale and cannot be returned, exchanged or refunded.

How to Start a Return

To request a return, please email:

returns@baldyloxboutique.com

within 14 days of receiving your order.

Please include:

  • Your full name
  • Order number
  • Reason for your return

Once approved, we will provide return instructions and, where applicable, a prepaid return label.

Please do not return your item without contacting us first.

Quality Inspection

Every returned wig undergoes a thorough Quality Control inspection before any refund, exchange or store credit is approved.

This inspection may take 10–14 working days from the date your return is received.

During this assessment we inspect:

  • Hair quality
  • Lace condition
  • Cap construction
  • Signs of wear
  • Alterations
  • Hygiene
  • Packaging and included accessories

Refunds

Once your return has successfully passed inspection, we will process your refund.

Refunds are typically returned to your original payment method within 10 working days, although processing times may vary depending on your payment provider.

Shipping costs are non-refundable unless the item is faulty or sent in error.

Exchanges

If you would prefer an exchange, this will be arranged once your returned item has successfully passed inspection and stock availability has been confirmed.

Approved exchanges are normally dispatched within 2–3 working days after processing.

Store Credit

Where requested, or where agreed by BLB, store credit will be issued via email as a unique voucher code for use on a future purchase.

Worn Wigs & Partial Refunds

We appreciate that trying on a wig is an important part of deciding whether it is right for you.

If a returned wig has been worn beyond what would reasonably be expected for a home fitting, has had the lace cut, or shows signs of styling or use, it may no longer qualify for a full refund.

Rather than automatically refusing every return, BLB reserves the right, at its sole discretion, to issue a partial refund where appropriate.

Any partial refund reflects the reduction in the wig's resale value together with the time, labour and professional restoration required before the wig can be considered suitable for resale.

Each wig is assessed individually by our Quality Control team.

When calculating any partial refund, we may consider factors including:

  • Whether the lace has been cut.
  • The overall condition of the hair.
  • Signs of wear or styling.
  • Alterations made to the wig.
  • Damage to the cap or lace.
  • Missing packaging, accessories or complimentary gifts.
  • Professional cleaning, sanitising or restoration costs.

The amount deducted will vary depending on the condition of the returned wig.

Returns We Cannot Accept

We reserve the right to refuse any return that:

  • Is returned outside of our stated return periods.
  • Has not been authorised by BLB.
  • Has been intentionally damaged.
  • Has been significantly worn or altered.
  • Has been coloured, chemically treated or modified.
  • Has been made using Bespoke Cap Sizing.
  • Was requested with pre-cut lace as part of a custom order.
  • Is missing original packaging, gifts or accessories.
  • Cannot be hygienically resold.

Where a return is refused, the item may be returned to the customer.

Faulty Items

Nothing within this policy affects your statutory rights under the Consumer Rights Act 2015.

If your item develops a manufacturing fault or arrives damaged, please contact us as soon as possible with photographs so we can investigate and resolve the matter promptly.

Contact Us

If you have any questions regarding your return, our team is always happy to help.

Email: returns@baldyloxboutique.com

Please include your full name, order number and details of your enquiry.

Thank you for choosing BLB Luxury Lace Wigs. We genuinely appreciate your trust in us and will always do our very best to ensure you feel supported, cared for and confident throughout your experience with us.